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FAQ & PURCHASING POLICY

Firstly, if you clicked on to this page out of frustration from missing a new artwork release or receiving a refund - We feel your pain. As collectors ourselves we are fully aware of the anger when you miss out. Please understand we our doing our best to make this fair and efficient as possible. Hopefully, the information below helps you in the future.

  • We suggest creating an account through our online store to expedite the checkout process, as part of this you can also elect to sign up for our mailing list - We announce drops via our mailing list. Please note: Once we send the email we have no control over its delivery time to you.
  • PayPal and all major cards accepted.
  • Adding an item to your cart does not insure you will be able to complete checkout before an item sells out - Be quick!
  • In the event of an over-sell we will honor the first completed orders and refund the rest.
  • We reserve the right to refund your order at any time for any reason - Including no reason.

ALL SALES FINAL - NO RETURNS ON ANY ARTWORK!


    SHIPPING:
    Orders will be shipped to your Shopify account address – Make sure your info is current.

    Unfortunately, because of the COVID-19 pandemic shipping rates have risen so we must adjust accordingly. Delivery times can also vary from typical estimates.

    US Packages:
    We ship via USPS Priority and UPS Insured Mail
    Every US order includes tracking and insurance - Once we print your label you will receive an email notifying you of a tracking number.

    International Packages:

    We ship most international packages with UPS Express (3-5 Business Days) or USPS Priority (7-10 Business Days).

    Tracking included on items over $20 shipping. Once we print your label you will receive an email notifying you of a tracking number.
    Insurance optional, contact gallery

    We are NOT responsible for import and customs fee’s, VAT and taxes levied by your country.

    We are not responsible for items damaged during delivery. However, in the event an issue arises we will work with you to file an insurance claim (US only) - Please note - Due to the very limited supply of items a replacement may not be possible.


    PRIVACY INFORMATION: Black Book Gallery does not store your personal or payment information - All payment and location information is held securely on the Shopify servers. We do not sell or share your personal information with ANYBODY.